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The Shop

Lui clothing is a womenswear fashion design label in the eastern part of Nigeria, the brand style which infuses bold silhouette, prints, patterns and a modern twist to contemporary, dynamic and timeless aesthetics to produce dresses, from day to evening wears, work outfits and bespoke services that bridge the gap for elegance, trendy and creativity in the fashion industry. This made the brand a unique and successful one both on the national and international levels.
Lui is known for challenging the style norms one outfit at a time, from inclusivity of all sizes to creative reconstructions through her unique design process and diversity, she continuously defies and reshapes the fashion industry unapologetically. The Lui woman is strong, elegant and has an edge about her when she steps into a place. She is usually captivating and yet very confident.
In February 2015, Lui’s clothing was born and in February 2016 she launched her first ready to wear collection name ‘Urbane by Lui’. In 2017 she launched her SS17 ‘Unbothered’ collection and in November 2017, her SS18 ‘Resilience’. A typical collection tells the story of the Lui woman in different dimensions. It expresses the strength, power, and strength of a woman through our purely African with a contemporary twist mantra. Every Lui piece is 100% Made in Nigeria.
Every Lui piece is designed firstly for the comfort of the Lui woman, then to complement her style.

Delivery

Delivery: No payment on delivery
Delivery takes 7-10 working days nationwide
10-20 days international delivery

Payment methods

To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank Transfer
• Payment on delivery(Only Abuja)

Size Guide

Customer service

Phone Number: 08039789198, 08187261276
Email: sales@luiclothing.com

Hours of Operation

Mon – Sat: 9am-6pm
Orders after 2:00 pm and on weekends will be shipped on Monday

Terms and conditions.

When you place an order with us on luiclothing.com, All item(s) bought can be returned for exchange within 7 days from day of purchase.

These Item(s) however are to be in good condition with labels and tags intact upon return and everything listed below is a necessity:

  • Please have the invoice of purchase to ensure the exchange is validated, as item(s) without invoices will not be accepted.
  • We do not give cash refunds, we only accept exchanges.
  • We reserve the right to refuse any item(s) not returned in good condition and we are unable to accept any items returned after the 7 days period had elapsed.
  • We are able to pick up items for returns in Enugu for free but items outside of Enugu for returns are to be thoroughly examined and returns/shipment fee will be covered by us or the client depending on the issue(s) and the decision for returns/charges will be made solely by Lui Clothing.
  • Tailored-to-fit items cannot be returned, only re-fitted to suit your body provided you return them within 7 days of delivery.

Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
For assistance please contact us on +2348039789198, +2348187261276 or info@luiclothing.com.
You can also return your items to us for an exchange using your own shipper. If you do, please ship to the LUI CLOTHING STORE at 12A Zion Avenue, Phase-six, Trans Ekulu Enugu, and inform us within 7 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our store. In case of dispute, we also recommend you retain the proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

REFUNDS
We do not give cash refunds. We only accept exchanges. In cases where a customer is unable to exchange a returned item for any reason, the customer will be introduced to the Returns and Exchange Tab along with the value of her return.
This tab enables a customer to shop for items worth any value of money he/she has in the exchange tab. As the customer shops, reductions are made to her entry in the returns and exchange tab until the customer uses up the available fund in the tab.
For more information, kindly see our Terms and Conditions.
For assistance please contact us on +2348039789198, +2348079299896 or clientservices@luiclothing.com

In using this website you are deemed to have read and agreed to the following terms and conditions. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “Lui Clothing ”,” The Company”, “Ourselves”, “We” and “Us”, refers to our Company or Lui clothing Retail. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offenses for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party, except it is legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer Exclusions and Limitations
The information on this web site is provided on an “as is” basis. By using this website, you agree to exempt Lui Clothing from all liabilities and damages arising from any inaccuracies or omissions in this website and/or the Company’s literature. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Lui clothing of the possibility of such potential loss), damage caused to your computer, computer software, systems, and programs and the data thereon or any other direct or indirect, consequential and incidental damages. Lui Clothing does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted.